Shipping

We currently ship within the United States only.

Order Changes and Cancellations

We can cancel or change your order as long as it hasn't shipped yet. Once you receive your shipping confirmation email, changes are no longer possible, but you can return the order following our Return & Refund Policy.

Cancellation: You can cancel your order any time before it ships.

Change of address: You can update your shipping address any time before your order ships.

Item removal: You can remove items from your order any time before it ships.

Item swaps: We're unable to swap items once an order has been placed. If you'd like a different item, you can cancel your order before it ships and place a new one.

How to Request a Change

Email info@patellefragrance.com as soon as possible with your order number and the change you'd like. All requests are subject to approval, and we'll confirm by email once your change is made.

Processing and Shipping

Orders are processed within 1–2 business days, regardless of the shipping option selected at checkout. We do not ship orders on the same day they are placed. Orders ship Monday through Friday, excluding holidays.

Once shipped, orders typically arrive within 3–5 business days. Shipping is free on all orders of $75 or more.

If an address is incomplete or inaccurate, or if any order details can't be verified, processing may be delayed by an additional 1–2 business days. Please review your shipping and billing information carefully at checkout.

Expedited shipping upgrades and third-party fees are non-refundable, except when an item arrives damaged or defective.

Delivery

Your package may or may not require a signature. Most packages are left in the mailbox or at the front door. However, the courier decides whether it's safe to leave a package unattended. If not, they may hold it at a local facility or attempt redelivery. We recommend shipping to an address where someone will be available to receive the package, such as a work address.

Order Confirmation and Tracking

You'll receive two emails at the address you provide at checkout:

1. An order confirmation shortly after you place your order.

2. A shipping confirmation when your order ships, with your tracking number and a tracking link.

Please allow 1–4 business days for tracking information to update after your order ships. In rare cases, tracking may not update right away, but your order should still arrive. If you have concerns after the estimated delivery window has passed, please contact us.

For tracking or delivery problems, we recommend contacting the courier first:

Courier	Customer Service
USPS	1-800-275-8777
FedEx	1-800-463-3339
UPS	1-800-742-5877

Wrong Address Disclaimer

It is the buyer's responsibility to make sure the shipping address entered at checkout is correct. If you need to correct your address, email info@patellefragrance.com before your order ships. Once you receive your shipping confirmation email, the address can no longer be changed.

If it's too late to change the address and the package reaches you, you can return it following our Return & Refund Policy.

If a package is returned to us by the carrier because of an incorrect or incomplete address, we can either:

• Reship it to a corrected address, with the reshipping cost paid by the customer, or

• Issue a refund for the order, minus the original shipping cost.

Shipping upgrades on packages returned because of an incorrect address are non-refundable.

Lost Packages

If your tracking hasn't updated for 7 business days, or your package hasn't arrived 7 business days after the estimated delivery window, please email info@patellefragrance.com with your order number. We'll work with the courier to locate your package and, if it's confirmed lost, send a replacement or issue a refund.

Delivered but Not Received

All of our shipments include tracking with delivery confirmation. If tracking shows your package was delivered but you haven't received it, please check with neighbors and around your property, then contact the courier using the numbers above. We are unable to take responsibility for packages that tracking confirms were delivered to the address provided.

If you've had problems with lost or stolen packages at your address, we recommend shipping to a work address or another location where someone can receive the package.

Damaged in Shipping

If your order arrives damaged, please see the Damaged, Defective, or Incorrect Items section of our Return & Refund Policy. We'll send a replacement or issue a refund at no additional cost to you.

Returns

Return shipping costs are the customer's responsibility, except for items that arrived damaged or defective. For full return details, please see our Return & Refund Policy or email info@patellefragrance.com.

Questions

For shipping questions, please contact us:

Patelle Fragrance LLC

3105 S 9th Street, Suite B

Lafayette, Indiana 47909

info@patellefragrance.com