Questions, answered

Yes. Every PATÉLLE fragrance is an original scent. Some of our fragrances are inspired by well-known perfume styles, but they are not copies. Any comparisons we make are for reference only. We are not affiliated with or endorsed by the brands we reference, and all trademarks belong to their respective owners.

Our fragrances are Eau de Parfum, formulated at a high 25% fragrance concentration for richness and lasting wear. Here's how fragrance concentrations typically compare:

These ranges are general industry guidelines and can vary between brands.

Our fragrances come in three sizes:

Thanks to our 25% concentration, PATÉLLE fragrances are formulated to last longer than lighter formulas like Eau de Toilette or Eau de Cologne. How long a scent lasts can vary based on your skin type, climate, and activity. For best results, apply to pulse points such as your wrists and neck.

The ingredients and warnings are printed on the product packaging. You can also find full ingredient and allergen information on each product page at patellefragrance.com.

Our fragrances are for external use only. If you have sensitive skin or are trying a fragrance for the first time, we recommend testing a small amount on a small area of skin first. If irritation occurs, stop using the product and wash the area with soap and water. Seek medical attention if the reaction is severe or doesn't go away. Please email info@patellefragrance.com with your order number and a description of what happened.

Store your fragrance in a cool, dry place away from direct sunlight and heat, with the cap closed. Our fragrances contain alcohol and are flammable, so keep them away from flames and hot surfaces, and out of reach of children.

How long a fragrance lasts depends mostly on its notes. Light, fresh notes fade faster, while rich, warm notes last longer. Here's what you can typically expect from each scent family in our Women's Collection: Fresh Citrus: about 2–4 hours Floral: about 4–8 hours Fruity: about 4–8 hours, longer when blended with musk or patchouli Sweet Gourmand: about 6–10 hours Floral Amber: about 6–10 hours These are general estimates based on common fragrance industry guidance, not guarantees. Longevity varies with your skin type, climate, activity, and how much you apply. For longer wear, apply to moisturized skin and pulse points such as your wrists and neck.

Email info@patellefragrance.com as soon as possible with your order number. We can cancel your order any time before it ships. Once you receive your shipping confirmation email, it can no longer be canceled, but you can return it following our Return & Refund Policy.

We can't swap items once an order is placed, but we can remove items or cancel your order any time before it ships. If you'd like a different item, email info@patellefragrance.com to cancel, then place a new order.

Email info@patellefragrance.com as soon as possible with your order number and the corrected address. We can update your address any time before your order ships.

Orders are processed within 1–2 business days, and we don't ship on the same day an order is placed. Once shipped, orders typically arrive within 3–5 business days. You'll receive a shipping confirmation email with your tracking link as soon as your order ships. Shipping is free on all orders of $75 or more.

We currently ship within the United States only.

Yes! You can visit our store at 3105 S 9th Street, Suite B, Lafayette, Indiana 47909.

Please allow 1–4 business days for tracking information to update after your order ships, as the carrier needs to scan your package into its system. If your tracking still hasn't updated after that, email info@patellefragrance.com with your order number.

On rare occasions, we may cancel an order because of a suspected billing or fraud issue, an address we can't verify, or a pricing error. If this happens, we'll email you to explain, and any payment will be fully refunded.

Please contact the platform you bought from for order, shipping, and return questions, since those orders are handled through the platform. For skin reactions or product concerns, you can always email info@patellefragrance.com.

We want you to love your PATÉLLE fragrance. If you're not completely satisfied, you can return it within 15 days of delivery (or within 15 days of purchase for in-store orders) for a refund. To qualify, the bottle must have at least 90% of its fragrance remaining and be returned in its original box. Return shipping is the customer's responsibility, except for damaged, defective, leaking, or incorrect items. Refunds are issued to your original payment method within 5–10 business days after your return is approved. For full details, see our Return & Refund Policy.

For online orders, email returns@patellefragrance.com with your order number and the item(s) you'd like to return. For in-store purchases, bring the item and your receipt to our Lafayette, Indiana store within 15 days of purchase.

We don't offer direct exchanges. If you'd like a different fragrance, simply return your item for a refund and place a new order.

We package every order with care, but damage can occasionally happen in transit. Email returns@patellefragrance.com within 15 days of delivery with your order number, the quantity affected, and clear photos of the product, its packaging, and the shipping box. Please keep everything until your request is resolved. We'll send a replacement or issue a full refund, whichever you prefer, at no additional cost to you.