Returns & Refunds
We stand behind every bottle we create. Returns are accepted within 15 days of delivery for online orders, or within 15 days of purchase in store.
How to start a return
Email us
Your order number and item(s) to returns@patellefragrance.com
Get instructions
We confirm eligibility and explain how to ship it back
We inspect it
We email you once it arrives and whether it's approved
Get refunded
To your original payment method within 5–10 business days
In store? Bring your item and receipt to our Lafayette, Indiana store within 15 days of purchase.
On this page
Returns
We stand behind every bottle we create. We accept returns within 15 days of delivery for online orders, or within 15 days of purchase for in-store orders. After 15 days, we can no longer offer a refund.
To be eligible for a return:
The product must be returned within 15 days of delivery (online orders) or purchase (in-store orders).
The bottle must have at least 90% of its fragrance remaining.
The item must be returned in its original box. The outer plastic wrap may be removed.
A receipt, order number, or other proof of purchase is required.
Returns that do not meet these conditions may be denied and sent back to the customer at the customer's expense.
How to Start a Return
Online orders: Email us at returns@patellefragrance.com with your order number and the item(s) you'd like to return. We'll confirm your eligibility and send instructions for shipping your item back to us.
In-store purchases: Bring your item and your receipt or proof of purchase to our Lafayette, Indiana store within 15 days of purchase.
Refunds
Once we receive and inspect your return, we'll email you to confirm that it arrived and tell you whether your refund is approved.
If your refund is approved, we'll issue it to your original payment method. In-store cash purchases are refunded in cash. Please allow 5–10 business days after approval for the credit to appear, as processing times vary by bank and card issuer.
Original shipping charges are non-refundable, except when an item arrived damaged, defective, leaking, or incorrect.
Late or Missing Refunds
If you haven't received your refund after 10 business days:
First, check your bank or card account again.
Next, contact your bank or card issuer, since there is often a delay before a refund is posted.
If you've done this and still haven't received your refund, contact us at returns@patellefragrance.com and we'll help track it down.
Exchanges
We do not offer direct exchanges. If you'd like a different fragrance, please return your item for a refund and place a new order for the one you prefer.
If your item arrived damaged, defective, leaking, or incorrect, see the Damaged, Defective, or Incorrect Items section below.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, broken, leaking, defective, or you received the wrong item, contact us at returns@patellefragrance.com within 15 days of delivery. Please include your full name, order number, product name, a description of the issue, and clear photos of the product, its packaging, and the shipping box.
Photos are required for all damaged, broken, leaking, defective, or incorrect item claims. Requests without photos may be delayed or may not be eligible for review. Please keep the product, original box, packaging materials, and shipping label until your request has been resolved.
Once your claim is approved, we'll send a replacement or issue a full refund, whichever you prefer. We'll also cover any return shipping costs, so it's at no additional cost to you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive store credit in the form of a gift card for the value of your return once we receive the item. Please include the order number or gift receipt with your return.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves, the refund will go to the original purchaser.
Return Shipping
Except for damaged, defective, leaking, or incorrect items, you are responsible for the cost of shipping your return, and return shipping costs are non-refundable.
For items worth over $75, we recommend a trackable shipping service or shipping insurance. We are not responsible for returns lost or damaged in transit back to us.
Non-Returnable Items
Items marked as final sale, gift cards, and promotional or free-with-purchase items cannot be returned or refunded, unless required by applicable law.
Notes for You
If a package is returned due to failed delivery attempts, additional shipping charges may apply for reshipment.
Questions
If you have questions about this Return & Refund Policy, please contact us:
Patelle Fragrance LLC
3105 S 9th Street, Suite B
Lafayette, Indiana 47909
returns@patellefragrance.com
Questions?
Write to returns@patellefragrance.com · We aim to respond within 1–2 business days