We're here to help
We're committed to making every experience with Patelle Fragrance smooth and personal. Please use the email below that matches your request.
All customer questions
info@patellefragrance.com- Products, fragrance notes, ingredients, and availability
- Existing orders, order changes, and cancellations
- Shipping, tracking, address corrections, and lost or missing packages
- Returns and refunds
- Damaged, broken, leaking, defective, or incorrect items
- Skin reactions or irritation after using a product
- Account and website questions
- Privacy requests
Partner with us
marketing@patellefragrance.comFor influencer partnerships, social media collaborations, advertising opportunities, press inquiries, content creation, and brand promotions.
Please include your name, company or social media profile, audience information, and a brief description of your proposal.
Stock Patélle
wholesale@patellefragrance.comFor wholesale pricing, retail partnerships, distributor inquiries, bulk purchases, corporate gifting, and other business opportunities.
Please include your business name, location, website, estimated order quantity, and the products you're interested in.
Start your subject line with your request
Tap to copy. In your message, please include your full name, order number, and a brief description of your request.
More information
Returns and Damaged Items
For return requests, please also include the product name and the reason for your return.
For damaged, broken, leaking, defective, or incorrect items, please include clear photos of the product, its packaging, and the shipping box. Photos are required for these claims, and requests without photos may be delayed or may not be eligible for review. Please keep the product, original box, packaging materials, and shipping label until your request has been resolved.
All requests are reviewed according to our Return & Refund Policy. Please note that we do not offer direct exchanges. If you'd like a different fragrance, you can return your item for a refund and place a new order.
Placing an Order
Individual orders: Shop online at patellefragrance.com or visit our store in Lafayette, Indiana.
Wholesale, retail, or bulk orders: Email wholesale@patellefragrance.com.
Marketplace Orders
If you bought our products on Amazon, Walmart, Target, eBay, or TikTok Shop, please contact that platform first for order, shipping, and return questions, since those orders are handled through the platform. For skin reactions or product safety concerns, you can always email info@patellefragrance.com, no matter where you bought the product.
Visit Our Store
Patelle Fragrance
3105 S 9th Street, Suite B
Lafayette, Indiana 47909
Store hours: [Mail Us]
Response Time
We aim to respond to all messages within 1–2 business days. Messages received on weekends or holidays may take a little longer. To help us respond faster, please send one message with all required information and photos.